interwin linkFrequently Asked Questions

When you register an account on interwin link, we collect the following information: your full legal name, email address, mobile phone number, date of birth, and residential address. During account verification (Know Your Customer, or KYC), we ask for a copy of your identity document (national ID, passport, or driver license) and sometimes a recent utility bill or bank statement to confirm your address. This information is required by our compliance procedures and helps us prevent fraud and verify that you meet eligibility criteria. We store all personal data on encrypted servers. If you are based in Jakarta, Surabaya, Bandung, or Medan, our verification team processes your documents within one to three business days. Your data is never shared with third parties except as required by law or for payment processing.

We at interwin link do not charge you a deposit or withdrawal fee. Your full deposit amount is credited to your account balance instantly. However, your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) may charge their own transaction fees; those fees are set by your bank or payment app, not by interwin link. We recommend checking your payment provider's fee schedule before making a large transfer. Withdrawal requests are processed without charge on our end; your payment provider may deduct a small processing fee depending on the method you choose. Some payment methods (such as mobile banking or direct bank transfer) typically have lower fees than others.

All new users of interwin link should read our terms of service before opening an account. Our terms set out your rights and responsibilities, the rules for account closure, dispute resolution, and liability limits. We also recommend reviewing our privacy policy to understand how we collect and use your data. Before placing any bet on Liga 1, Piala Indonesia, or Piala AFF markets, check the specific market rules in-app, which detail settlement times and what happens if a match is postponed or cancelled. For live-dealer games, each table displays house rules (minimum bet, maximum bet, payout odds) before you join. For slots, the game info screen shows return-to-player (RTP) percentage and volatility. We at interwin link make all rules available in-app and on our website before you commit funds.

We at interwin link may offer welcome bonuses, reload bonuses, or loyalty rewards to eligible users. Each bonus comes with terms that specify: the amount of credit offered, the minimum deposit required to qualify, the games or markets the bonus can be used on, and any wagering requirement (the total amount you must bet before you can withdraw the bonus). Bonus terms are displayed before you claim the offer. Bonuses are typically credited instantly after you meet the qualifying condition (e.g. a first deposit). Some bonuses are valid only during specific periods (such as Idul Fitri or Idul Adha promotions). Bonus funds expire after a set time window (often 30 days) if not used. We do not guarantee that every user qualifies for every offer. Read the full terms attached to each bonus before claiming it; if you have questions, ask our support team.

If you want to delete your personal data from our interwin link platform, contact our support team via email or in-app chat and request a data-deletion request. You must verify your identity before we process the deletion. Once we confirm your request, we delete your personal data (name, email, phone, address, identity documents) from our active systems. Historical transaction records may be retained for compliance and regulatory reasons, as required by law. Account-related game history and bet records are also retained for audit purposes. After deletion, you cannot log back into your account or recover your balance; the account is permanently closed. We process deletion requests within 30 days and confirm completion by email.

We at interwin link offer customer support via in-app chat and email. In-app chat is available during operational hours; simply open the app or website and tap the "Help" or "Support" icon. Our support team responds to chat inquiries in English and Indonesian. Email support is available at our contact address (listed on the help page); we aim to respond within 24 hours. For urgent account issues (such as a suspected unauthorized login), use in-app chat to reach our team immediately. We do not offer customer support; support hours vary by season and may be extended during major tournaments (Piala AFF, Champions League). You can also review our FAQ, legal notice, and terms of service pages, which cover many common questions without needing to contact us.

Our interwin link platform is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are solely responsible for verifying that their access and use of interwin link comply with the laws of their own jurisdiction. Our platform may be technically accessible from many countries, but that does not mean it is legal to use interwin link in those territories. If you access interwin link from a jurisdiction where online wagering is prohibited, you do so at your own risk and in violation of your local law. We reserve the right to close or restrict any account we believe is operated from a prohibited jurisdiction. For details on service availability, jurisdictional restrictions, and our legal framework, please review our legal notice page.

To deposit via mobile banking, local payment, or online payment on interwin link, open the Deposit page in your account and select your preferred payment method. We at interwin link will redirect you to your payment app (or a secure payment gateway if the app is not installed). Enter your PIN or biometric verification, confirm the transfer amount, and complete the transaction. The funds appear in your interwin link account balance within seconds to one minute. You can then use your balance to place Liga 1 bets, join a live-dealer table, or play slots immediately. We also accept e-wallet, mobile banking, local payment, and direct bank transfers (online payment, e-wallet, mobile banking, local payment). If a deposit fails, the funds are returned to your payment app within one to three business days; contact your bank or payment provider for details. We do not charge a deposit fee; any fee you see comes from your payment provider.

If a Liga 1 match is postponed or cancelled, bets placed on that match are typically voided and your stake is returned to your account balance. This applies to single bets and accumulator bets (where the postponed match was one leg). We at interwin link settle these adjustments automatically within a few hours of the official announcement. If a match is rescheduled and played at a later date, your original bet remains valid and settles according to the rescheduled match result, unless you specifically cancelled the bet before the reschedule was announced. Market-specific rules are displayed on each match details page and in our in-app terms. If a match result is unclear or disputed, we may delay settlement while we await official confirmation from the league or governing body.

Yes. We at interwin link offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger with real dealers streaming from HD studios. These tables are available 24 hours a day, subject to maintenance windows. Each table displays its minimum and maximum bet limits, house rules, and current number of players. You join a table by tapping it in the live-dealer section of the app or website. All live-dealer games use the same balance as your sportsbook and slots account; no separate balance transfer is needed. Tables may close temporarily during shift changes or maintenance; we display a schedule in the app so you can plan ahead. Live dealers speak English and may support Indonesian; table chat allows you to interact with other players (subject to chat rules).

We at interwin link offer betting on esports competitions including Mobile Legends, Free Fire, and PUBG Mobile tournaments. Esports markets work similarly to football betting: you select a match or tournament, choose an outcome (team A wins, team B wins, or a specific map result), and place your bet. Odds are updated in real time as the match approaches. We settle esports bets shortly after the match concludes based on the official tournament broadcast result. If a match is postponed, cancelled, or rescheduled, bets are voided and stakes returned. Some esports tournaments are seasonal; market availability depends on the current tournament calendar. Check the esports section of our app for upcoming matches and available markets.

We at interwin link protect your account using encrypted passwords, secure session tokens, and optional two-factor authentication (2FA). Your password is never stored in plain text; we use industry-standard hashing. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. We recommend enabling 2FA in your account settings if your device supports it; this requires a second verification (usually a code sent to your phone) each time you log in from a new device. We also monitor your account for suspicious activity (unusual login locations, rapid withdrawals, etc.) and may temporarily restrict your account pending verification. If you believe your account has been compromised, contact our support team immediately via in-app chat or email.

If you forget your password, tap the "Forgot your password?" link on the login page of interwin link. Enter your email address or username, and we send a password-reset link to your email. Click the link and create a new password. The reset link expires after 24 hours for security reasons. If you do not receive the email, check your spam folder or contact our support team. Once you reset your password, all active sessions on your account are logged out automatically; you must log back in with your new password. We recommend using a strong password (at least 12 characters, including uppercase, lowercase, numbers, and symbols) to protect your account. Do not share your password with anyone; our team will never ask for your password.